I tried to uninstall Roxio as someone suggested, but the uninstallation hangs too at "Uninstalling Roxio Update Manager. When I try to shut down the machine, it goes to the Logging off Or at least overnight. My problem turned out to be something different. I had installed the beta version of Live Mesh.
It installed a virtual video driver, and it seems like it conflicted with the real driver. It worked at first, but after a crash it conflicted, then took all of the CPU cycles.
When we thanks Ned! Once we got it back on its feet I was able to reenable LM and it has worked fine since. I ran across this same problem. Trying to figure out why and how I got this, just found that the system was running with almost no services. I begun to enable every service according to this list from the "Safe" collumn , one by one. At some point I got my wireless working, but the sound was off when I put the mouse over the sound icon on the tray, it sad "the audio service is not enabled".
I got to connect and browse the internet, and I was happy. Then I continued with enabling the services. After a few reboots, I got once the wireless and the sound working, along with aero.
The system was back, again. I was very happy. I rebooted one more time to make sure everithing was ok, and then the wireless was not working. Trying to do anything was useless, cause everything was hanging now. After a while 10 minutes , I just hit the power button, and shut off the system the brute way. Next boot? Black screen again. I am back to the beginning So, my conclusion: some problem with wireless service versus sound service. Come back later.
Any ideas or sugestions would be fine. Running on Vista Business 32 bits, have the same problem, after reboot I'm logging in and get a black screen with cursor in center of the cursor, I can move the cursor, but nothing else I can do, tryed safe mode and doing the same thing Also tryed to restore from a restore which was done successfully, but still get black screen with cursor after log in..
Has anyone found the definitive answer to this problem? I've had two Dell exhibit the same behavior. One took a complete Vista reinstall and to correct. Now, after a Vista upgrade, another Dell wont boot completely and stalls with the same blank screen with moving cursor that everyone is experiencing on this thread. A blue screen apeared but disappeared before I could read it. The laptop's owner said she saw it and it mentioned the dreaded Roxio driver.
How can I uninstall this Roxio junk from a machine that won't boot? I have the exact same problem here, all bootoptions, safe mode, last known configuration, etc give the same result. I once had a blue screen of death which disappeared very quick, but caught a small glimpse, it said "unmountable boot device". Hardware : Acer laptop.
BSD message now gone. I hope someone can help me out, ofcourse backup of the machine was just planned but missed it. Reinstall is the last resort Hey I installed the latest windows autoupdate last night my computer was working fine this morning, however i noticed my HDMI and Speakers playback options were not showing when i right clicked on the sound options on the task bar so i thought i would restart my computer.
Now it does nothing, safemode, restore, etc does not work. I can get to startup repair and that is it but it does nothing to fix the problem! Any help would be greatly appreciated!
NOTE: i found a fix for it, if your computer is in a domain read this topic. I think this is a problem with an update that doesn't work well with a windows software. If you want to get the cause of this problem you should update your computer with 1 update at a time and reboot.
And you should try waiting for an hour, i have the same problem but it boots through within 10 minutes. I unchecked to startup the service Windows Update at Msconfig, and after that i got a black screen even before the login screen booted in safe mode and changed the option.
If needed i can upload my log but it's in dutch and not in english. This computer is not connecting to a Domain. For all others that are still experiencing this problem, here's an update to the case I reported previously on this thread: I was finally able to run a system restore to a point before any upgrades were installed on this Vista PC.
I then tried to let it install Vista SP1 when it asked to and once it again it fails with a blank screen and a mouse pointer after this update is installed. Same problem everyone is having in this thread. I've read that there could be corruption in the file system causing this problem and would need to reinstall the OS completely to resolve this problem thanks! Too much time. This PC will run with Vista Updates off until someone, hopfully Microsoft Support can give a better diagnosis to the group of why we're all having this same problem.
I have another identical system that is running Vista SP1 without this problem. I'm thinking of getting Ghost software from work and taking a good image of the working PC and copy it to the broken PC backing up the personal files on the broken PC. Anyone think this would work?
I'm sure the fixed PC would have to update it's MS license somehow. BTW - perhaps someone should publish this thread in related blogs - maybe Microsoft would be more responsive. The laptop finally blue-screened during boot and I was able to capture the error message before it disappeared in 5 seconds. I resolved this problem, but it took a lot of trial and error.
Not only did I have to completely reinstall Vista, I had to reformat the hard drive as well before reinstalling or the machine wouldn't boot. My 2 cents: this issue has more to do with Dell and their lousy recommended drivers. Perhaps Vista could have recognized the incompatible driver before installing SP1 - maybe one day we'll have intellegent operating systems.
This helped me! I was unable to see anything after log in no matter what way I tried to boot. Windows reported no restore points and safe mode gave me nothing. Using the sticky key assistant was was my back door into the system and was very close to doing a reinstall.
Turns out I am having event log service problems too. Thanks again kzsmtkts.. This has happened to several client machines that I take care of.
HP and Dell. I had to boot with the Vista installation disk and restore to before the last update. Here were the updates that I found on 3 of the systems that I had problems with:.
These updates did not cause a reboot but 3 or 4 days later the systems were rebooted and bam black screen with the mouse pointer. Nothing was changed on the systems and a restore to after the updates were installed did not fix the problem. Why a Defender update would cause this I have no idea but I think the black screen is kind of the catch all for problems with Vista like drivers, updates etc etc.
I think the second issue is covered in some of the knowledgebase articles, and the excellent posts by Ronnie Vernon. The first issue and the one that I'm suffering with seems to be related to device driver conflicts or corruptions. In my case, Vista gets past the boot screen black with rubbish progress bar , a mouse pointer appears, the soothing strings sound, but the Vista globe is conspicuous by its absence. The Mouse pointer momentarily disappears, then reappears. And stays there.
The screen remains resolutely black. No amount of shift key pressing or desperate entreaties to uncle Bill work, just a cold hard power off. Now, I'm inclined to believe that its a problem with my nvidia graphics card driver, as when I disable the card, Vista works fine, although it looks alll low res and horrible.
Uninstalling the card deleting the drivers works too, until Vista re-installs the drivers for the hardware, restarts the comuter to complete the installation I also found some updated drivers which helpfully cause a blue screen of death on booting up - a swift rollback of drivers gets me back to the black screen, silently mocking me I have noticed that if I uninstall the drivers, then boot back in in safe mode, there appear to be some nvidia drivers hanging around in various places.
I feel in my bones that if I can just get rid of these, then Vista will be forced to go and download some shiny new drivers instead of the horrible corrupted things lurking in the recesses of my hard drive. Unfortunately, although having an administrator account, Vista won't allow me to do this:. Does anyone know how I can convince Vista that I am responsible enough to delete whichever files I want, and that, although appreciative at its admittedly somewhat suffocating attempts to save me from myself, I am not only willing, but able to shoulder whatever consequences my actions may cause.
On further reflection, if anyone knows for sure that I'm on the verge of commiting a huge gaffe that will render my telly inoperable forever, then for the love of whatever, stop me and tell me what I should be doing.
Well, I too had the same problem. I had been out of town for a few months and I let windows do an update to my system. It also found a recommended Nvidia driver update. It also updated my wireless card driver. After the update and a reboot I got the black screen and mouse. I looked everywhere and found nothing. I had one trick up my sleeve though. I noticed that when you run safe mode with command prompt the command prompt loads and you are able to run programs out of the windows directory.
At the prompt I typed in msconfig and the configuration screen popped up. Under the general tab I unchecked Load startup items and I unchecked load system services. This makes your boot process as basic as possible.
I rebooted and it rebooted itself about 2 more times. On the 3rd reboot I had my nice colorful desktop back but in the most basic mode. When microsoft installed the nvidia drivers again Finally I went back into msconfig and rechecked load startup items and system services. When I rebooted it worked fine. Let me know if this works for anybody else. Start off by booting up and pressing F8 continuously while booting.
From the list of options choose Safe mode with command line. When the machine boots up and you see the black screen and command line, type in msconfig and press enter. The system configuration utility should load. Under general choose selective startup and uncheck load system services and uncheck load startup items.
If you know of any drivers you recently updated you can change the name of the file in the command line as well. Anyway restart. Your computer may reboot a couple of times. When it finally loads you will be in safe mode but you will have access to your desktop.
Go into control panel and choose programs and features. Uninstall any programs that you installed since your last successful reboot. I also uninstalled my NVidia video card drivers. I then pulled up the command prompt type cmd in the search field in the start tab.
Type msconfig and choose normal startup. When my machine restarted it reinstalled my Nvidia drivers and everything has been working fine since then. Goodluck, if you have any other problems just email me at Rccm hotmail. I tried maannny of these suggestions and none of them worked. I sitll haven't fixed the problem BUT Which I then can access from any computer.
This is what I did. I right clicked on the file, selected copy. This should be located under Hard disk drives. Then select paste. I tried many many suggestions but none of them worked. Be patient, optimistic, and keep persevering. Hope this helps. Phpkid: I followed your instruction and didn't work on first time and almost give up. It looked even worse since it gave me blue screen 0x But after then, it boots to windows and everything works fine.
Thank your help buddy. This Worked For Me! Followed instructions per ubman1 and it totally worked. Just so you know my symptoms Amazing that Logs have the ability to crash your system, this was my last resort before a clean install. All the same issues no command prompt, safe mode not working. However I'm using Vista x64 and the fix doesn't seem to work. Does anyone know if the log structure is different and what the impact would be?
Thank you, Josh. Office Office Exchange Server. Not an IT pro? Windows Client. Sign in. United States English. Ask a question. Quick access. Search related threads. Remove From My Forums. Answered by:. Archived Forums. Windows Vista Desktop UI. Such issues include folders, AERO, toolbars, etc. Sign in to vote. Other info: Mouse moves the pointer, tryed clicking everywhere on screen - nothing Nothing on my keyboard works except the sleep button which does actually send the computer into sleep mode.
Thursday, February 7, AM. Hello, I had this problem on the same machine. Hand Drawn Cursors by Benderbee This is an original cartoonish set, perfect for the cartoonists out t Doca Happy Puppy Cursors by veveo doca cursor sticker line.
Recent reviews and comments - show all comments. Anonymous on October 4th Anonymous on October 19th Anonymous on November 21st Anonymous on November 22nd Nice Cursor. Black screen white mouse pointer only, Vista bit.
Thread starter cavell Start date Apr 24, So about a year ago i got two sticks of ram and i upgraded the amount of ram i had as well as a new video card geforce After a couople of months i noticed i started getting blue screen errors so i knew the ram would'nt be fit for each other; i then take a the old ram out and put it back in so there isn't any blue screen errors until a couple of months. Now i did the same exact thing, but now my computer would start up with a black screen and a mouse pointer, it doesn't even get to the login screen.
I have a vista 32 bit. I've tried the safe mode booting, it doesn't work I've tried doing the unload hive thing in which when i put in the "edit1" it's not able to do so cause it says cannot load error while loading hive. Second i've tried start up repair, that didn't work I have a hp would this help? GOt myself a repair disk, done start up repair again OK, I think the first thing to do run diagnostics on your hard drive, you will need to use another PC to make the disc.
I am assuming you can get into your Bios but it appears that your PC is not able to read the boot sector on your hard drive so with a bootable CD inserted it should boot from the CD even with the hard drive set to 1st in the boot order.
Getting your hands on a copy of the same version of Vista that is installed on your system may be crucial to fixing this problem if it is not a faulty hard drive , or you will have to order Recovery discs from the PC's manufacturer. What is the make and model of the PC. Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics.
You first need to set the CD drive to 1st in the boot order in the Bios setup. If you do not have an image burner use this free software to make the CD. Click to expand From the Western Digital link. Go into the Bios on your PC and set the CD to 1st in the boot order, insert the disk and reboot, follow the prompts to run diagnostics on the drive. OK, now try running this anti virus boot disc to see if it is Malware causing the problem.
Be sure to do a good backup or three. This also requires the correct Vista disks especially for OEM versions. You will need to know your Product Code. Here's what I've tried Tried System Restore. It said I had no restore points even though I know I had them before. Anyone have any new ideas? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
I have the same question Report abuse. Details required :. Cancel Submit. SpiritX Volunteer Moderator. In reply to gbinca's post on July 2, Hi, Overview - KB Install this update to resolve issues with non-compatible applications.
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